Border Fence

The border fence between the USA and Mexico has been covered quite a bit in this newsletter recently.
There is a story today about how the big defence contractors will reap millions of dollars from this.

Keeping partison politics out of this, it, and not taking sides on whether or not it is a good idea, here are some "Questions of the Week":

1. Do you think you, the fencing industry, will benefit from the construction of such a fence?
2. Is there likely to be work for the small fence contractor?

Let us know what you think.

- Gene

Selling to DIYs

There is a story today about someone being fined for not having the proper fence around his inflatable pool. In the past we talked about the potential public relations opportunity with these kind of pools. A chance to talk about the importance of a good fence around all pools etc.

But it got us thinking. Obviously no one will spend thousands of dollars to protect their $200 pool. But they might spend $100.

So the question is, do you sell to do-it- yourselfers? Is it an important part of your business? Do you give advice?

Let us know?

Government Licensing

There are a couple of stories today about governments getting involved… one on a push that would require all pools to have fences and other safety devices. Obviously this would be a big boon to fence contractors. Another story is about a fence contractor in Massachusetts whose customers are compiling a series of complaints against him. Apparently fencing contractors in Massachusetts do not have to be licensed. The story reads:

... isn't the only problem here. Our investigation has found that fence contractors do not have to be licensed in Massachusetts. "It's a grey area, I would say," said Rob Anderson, of the Massachusetts Board of Building Regulations and Standards.….”

Stories like this hurt all contractors; it makes consumers cautious and look for reassurance. Obviously, getting licenced is a pain, but there are benefits in the eye of the consumer. So here is the question of the week.

Does your state require fencing contractors to get licenced? Would you rather there was no requirement for a license? Don’t forget to say which state your in.

Just click on the comments section below and let us know what your thinking.

Spite Fences

There is a story today about someone who placed a line of old toilet commodes, brushes, etc. where a proposed fence would have been, to protest the township's decision not to allow him a variance to build a privacy fence. There were no zoning rules about toilets.

It occured to me that being a fence contractor is one of the likeliest professions to be put in the middle of some nasty disputes... with the neighbors, with the town boards...

A spite fence, for example, is a fence built just to spite someone.

The question(s) is: Have you ever been asked to build a "spite fence"? How do you keep yourself from being drawn into a neighbor battle? Do you have any stories on this subject?

Just click on the little pencil below to add you comments.

Gas Prices

Gas Prices are expected to keep rising. Are you changing anything in the way you do business? Are you adjusting your bids?

Just hit the comment section below. Let us know what your doing.

What's in your Truck?

What is the one tool you can't do with out? An auger? pliers? cell phone? shovel?

just hit the comment section below.

Customers Helping

I remember being in an auto repair garage once. On the wall they had a sign, stating their hourly rates. The sign had written on it:

• $55/hour


• $65/hour if you watch


• $75/hour if you help

Installing fences on residential properties must be ripe for customer involvement. “How much if I dig the holes?” “What will it cost if I mix the concrete?” “What if I clear the brush?” etc.

There are endless opportunities for customers to either help, or get in the way.

So…

The question is. Do you have a policy for customer participation? What is it? Do you have any stories of customers trying to help, good or bad?

Just click on the comment tag below, let us know.

Concrete Prices

There are various stories on how due to Katrina and the Chinese building boom are driving up the cost of building materials, particularly steel and concrete.

3 Questions:

How much are you paying for an 80 pound bag of concrete?

Where are you located?

Are you absorbing the increase costs or are you passing the costs on?

Post below in the comment section.

- Thanks, Gene

Customer Disputes

Last week there was a story about a homeowner who told a contractor where the he wanted the fence. The only problem was that the fence was 20 feet off. The contractor and the customer agreed on a settlement before it got too nasty.

It occurred to me, that this might be a good forum to discuss your opinion about the situation.

So... the question of the week is: How do you handle disputes with customers? Do you have a policy in place? What are some examples of customers behaving badly?